خدمة عملاء خطوط جوية - وردية صباحية - مستوى B2/C1|خريجون|19 ألف

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, TP has modernized its approach while maintaining a strong focus on empathy and intelligent solutions. The company combines advanced technology with human-centric service to support clients across diverse industries. TP is committed to being future-ready, offering stable, growth-oriented roles for professionals who want to build their careers in customer experience.
Role Description This is a full-time, on-site Airline Customer Service role based in New Cairo, focused on morning shift operations. The position involves assisting airline customers with reservations, ticket changes, check-in inquiries, and general travel information. Daily tasks include responding to customer questions via phone or other channels, resolving issues efficiently, and providing accurate information about flights, policies, and services. The role also includes handling complaints with professionalism, offering suitable solutions, and promoting relevant airline services when appropriate. Team members are expected to follow company guidelines, maintain high-quality service standards, and contribute to a positive, inclusive work environment.
Qualifications

• Strong Communication skills, including clear spoken and written English at B2/C1 level.
• Proven Customer Service skills, with the ability to handle inquiries, complaints, and problem-solving in a calm and respectful manner.
• Knowledge or interest in Airlines and Aviation, including basic understanding of flight operations, reservations, and travel procedures.
• Sales skills or aptitude for promoting additional services, upgrades, and offers in a customer-centric way.
• Ability to work on-site in New Cairo during morning shifts and adhere to full-time scheduling requirements.
• Comfort using computer systems, CRM tools, and digital communication platforms.
• Minimum of a high school diploma; university graduates are encouraged to apply.
• Previous experience in customer-facing roles, especially in travel, hospitality, or contact centers, is an advantage.
• Demonstrated reliability, attention to detail, and commitment to non-discriminatory, inclusive customer interactions.