موظف مركز اتصال - متحدثون بطلاقة باللغة الإنجليزية

Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services and customer experience management. The company has evolved in the AI era to offer sharper, more modern, and highly empathetic solutions for clients worldwide. TP focuses on combining intelligent technologies with human-centric service to support organizations across diverse industries. Team members join a future-ready company that values adaptability, innovation, and strong communication skills. Working at TP means being part of a dynamic environment that embraces change while maintaining high service standards.

Role Description This is a full-time, on-site Call Center Agent role based in Cairo, Egypt for fluent English speakers. The Call Center Agent will handle inbound and outbound customer calls, respond to inquiries, provide accurate information, and resolve issues in a professional and timely manner. Daily tasks include following call scripts and procedures, documenting interactions in internal systems, escalating complex cases when needed, and meeting performance targets such as quality, customer satisfaction, and productivity. The role also involves collaborating with supervisors and teammates, participating in training and coaching sessions, and adhering to company policies and data protection standards. Agents are expected to represent TP’s values by demonstrating empathy, clear communication, and a positive attitude in every customer interaction.

Qualifications

• Strong English communication skills (spoken and written), with clear pronunciation and active listening abilities.
• Customer service and call handling skills, including problem solving, conflict resolution, and professional phone etiquette.
• Basic computer literacy and ability to work with CRM tools, call center software, and common office applications.
• Time management and multitasking skills to manage call queues, documentation, and performance targets effectively.
• Ability to work on-site in Cairo, Egypt, including flexibility to work in shifts, weekends, and holidays if required.
• High school diploma or equivalent; post-secondary education in communications, business, or related fields is an advantage.
• Prior experience in a call center or customer support environment is preferred but not mandatory; training will be provided.
• Professional, respectful attitude, with a focus on teamwork, adaptability, and maintaining confidentiality and data security.