مساعد مدير التدريب

Position summary

Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required or desirable qualifications. Develop learning strategies and plans with management based on deficiencies identified in a needs assessment. Design, develop, and produce training materials (e.g., facilitator and participant workbooks, manuals, brochures, job aids, and posters). Prepare for training classes, including materials and classroom setup and breakdown. Design and create interactive training in various formats. Conduct stand-up training for groups of employees. Monitor and ensure departments are conducting safety training and orientation.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager. Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team in reaching common goals; listen and respond appropriately to the concerns of other employees.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation