Customer Service Agent

Job Summary

• Handle customer inquiries through WhatsApp phone calls and social media.
  

• Respond to customer messages professionally and promptly.
  

• Manage customer bookings appointments and reservations.
  

• Provide accurate information about services prices and promotions.
  

• Follow up with customers and confirm appointments.
  

• Handle customer complaints and resolve issues professionally.
  

• Maintain customer records and booking details.
  

• Coordinate with branch teams to ensure smooth operations.
  

Requirements

• Previous experience in customer service or call center operations is preferred.
  

• Excellent English communication skills.
  

• Good written communication and typing skills.
  

• Familiarity with WhatsApp Business and social media platforms.
  

• Good computer skills and ability to use MS Office.
  

• Professional attitude and problem-solving skills.
  

• Stable internet connection and a quiet working environment.
  

Required Skills:

- Handle customer inquiries through WhatsApp phone calls and social media. Respond to customer messages professionally and promptly. Manage customer bookings appointments and reservations. Provide accurate information about services prices and promotions. Follow up with customers and confirm appointments. Handle customer complaints and resolve issues professionally. Maintain customer records and booking details. Coordinate with branch teams to ensure smooth operations.

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