Customer Excellence Coordinator- F&b

Job Summary

• Manage the end-to-end order cycle from receiving customer orders to coordinating final delivery.
• Check stock availability and process sales orders through the ERP system.
• Coordinate with Sales Operations Warehouse and Supply Chain teams to ensure timely order fulfillment.
• Follow up on pending orders deliveries customer requests and operational issues.
• Handle customer complaints and escalations ensuring timely resolution.
• Provide operational and administrative support to the Sales team.
• Prepare and issue purchase orders (POs) replacement orders and related documents when required.
• Support Retail and HORECA operations and special projects across Egypt and MENA.
• Conduct price comparisons and market research to support pricing decisions.
• Prepare operational reports and track customer warehouse and delivery issues.
• Maintain accurate records and ensure compliance with company policies and SOPs.

Job Requirements

• 12 years of experience in Customer Excellence Customer Success Customer Service or Operations Coordination.
• Experience in the Food & Beverage (F&B) industry is preferred.
• Exposure to HORECA and Retail operations is an advantage.
• Basic understanding of order processing stock management and ERP systems.
• Good English communication skills.
• Strong communication coordination and follow-up skills.
• Customer-oriented with strong problem-solving abilities.
• High attention to detail and ability to manage multiple tasks.

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