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About Us
At Escooter Clinic, we're dedicated to servicing, repairing, and supporting personal electric vehicles across the UK. Our sister company, Voltnation, shares our commitment to customer satisfaction, offering parts and performance upgrades to a growing e-mobility community.
We’re looking for a Customer Service Representative who thrives in a fast-paced, tech-enabled environment and wants to be part of a team focused on delivering excellence, even when things go wrong.
Responsibilities
- Respond promptly and professionally to customer inquiries via email and phone.
- Use internal communication tools to coordinate with technical and logistics teams.
- Work across to track orders, update repair tickets, and ensure timely customer updates.
- Help retain clients by resolving issues empathetically and convincingly.
- Collaborate on internal projects as per needed
- Escalate issues when needed while maintaining ownership until resolution.
Requirements
- Proven experience in customer service (e-commerce, repair services, or mobility a plus)
- Strong written and verbal communication in English (C2)
- Tech-savvy and able to quickly learn new tools
- Problem-solving mindset with an empathetic approach to customer care
- Self-starter, capable of working independently and managing priorities
Nice to Have
- Experience in mobility, automotive, or tech services
- Multilingual abilities (EU languages)
- Previous work in remote teams or fast-growing startups
Apply Directly on Linkedin or through this link https://ats.fiszu.com/api/public/track/Kzal54kk
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