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About JLL

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role overview

The Lifestyle Agent delivers personalized, exceptional guest services that enhance the luxury hospitality experience. As a key point of contact for residents and guests, the Lifestyle Agent provides information, recommendations, reservations, transportation arrangements, and tailored assistance while maintaining the highest standards of professionalism, discretion, and service excellence.

The role serves as an ambassador for the property, ensuring every guest enjoys memorable, seamless experiences throughout their stay.

Key responsibilities

• Welcome residents and guests warmly and provide professional, personalized assistance throughout their stay.
• Anticipate residents’ and guests’ needs and proactively offer recommendations and solutions.
• Respond promptly and efficiently to inquiries, requests, and concerns.
• Provide detailed information about property facilities, services, local attractions, shopping destinations, cultural sites, restaurants, and events.
• Ensure all guest interactions reflect JLL’s standards.
• Arrange restaurant reservations, transportation, limousine services, airport transfers, tours, and special activities.
• Coordinate bookings for entertainment, cultural experiences, sporting events, and other guest requests.
• Facilitate VIP guest requirements and special occasions, such as anniversaries, birthdays, and celebrations.
• Assist residents and guests with courier services, ticketing, and travel arrangements when required.
• Build positive relationships with residents and guests through attentive, personalized service.
• Handle complaints and service recovery situations professionally and efficiently.
• Maintain the confidentiality of residents’ and guests’ information and preferences.
• Ensure VIP guests receive special recognition and personalized attention.
• Liaise effectively with property departments to ensure guest requests are fulfilled promptly.
• Coordinate with external service providers, vendors, and local partners.
• Maintain accurate records of guest requests, reservations, and follow-up actions.
• Communicate important guest preferences and requirements to relevant departments.
• Maintain an organized, professional Lifestyle desk area.
• Ensure brochures, maps, promotional materials, and local information are current and readily available.
• Stay up to date with local events, attractions, restaurants, and transportation schedules.
• Monitor guest feedback to identify opportunities for service improvement.
• Adhere to company policies, procedures, and luxury brand standards.
• Follow data privacy, security, and confidentiality requirements.
• Support emergency and evacuation procedures when necessary.
• Ensure compliance with health, safety, and security regulations.

Qualifications

• One to three years of experience in lifestyle services, concierge, guest relations, front office, luxury residential services, or a similar customer-facing role within a luxury hotel.
• Previous experience in luxury hospitality and residential services.
• Experience managing VIP and high-profile guest requests is an advantage.
• Fluency in written and spoken English; Arabic proficiency is highly valued.
• Preferably residing in East Cairo or the surrounding area.

What we offer

• Opportunity to work with a global leader in real estate services.
• Exposure to premium residential property management at institutional scale.
• Collaborative, professional work environment.
• Career development opportunities within JLL’s regional and global network.
• Competitive compensation package.

Location

On-site — Cairo, Egypt

Additional information

If this job description resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table.

At JLL, we use artificial intelligence (AI) to help connect candidates with opportunities. AI capabilities analyze applications for relevant skills, experience, and qualifications to provide insights into how a candidate’s profile aligns with the requirements of the role.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. We generally collect personal information to process applications as part of JLL’s recruitment process. We endeavor to keep personal information secure with an appropriate level of protection and retain it only as long as needed for legitimate business or legal reasons. We then delete it safely and securely.

JLL is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities throughout the employment process, including the online application and selection process.