وكيل خدمة عملاء

Job description

The Call center role is simply managing customer Complaints and handling any issues that customers face on a daily basis, as well as try to establish a long-term profitable relationships with both existing and prospects.

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• Answer incoming calls from customers and respond to their inquiries in a professional manner.
  

• Activate tickets for the customers who has either a technical or a financial problem.
  

• Follow-up with the existing customersand solve their problems.
  

• Build sustainable and Long-term relationships with existing and prospecting customers.
  

• Approaching the new Prospects for the new activation.
  

• Seize opportunities to upsell products when they arise.
  

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Requirements

• 0-1 years of previousexperience in a customer support role.
  

• Experience with CRM systems.
  

• Good Command of English language.
  

Benefits

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.