مدير الصحة والسلامة

Job summary

Manages the daily functions of the department to ensure the protection of property assets, employees, and guests. Maintains logs, certifications, and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Candidate profile

Education and experience

• High school diploma or GED and 4 years of experience in security/loss prevention or a related professional area; or
• Two-year degree from an accredited university in criminal justice or a related major and 2 years of experience in security/loss prevention or a related professional area.

Core work activities

Managing security/loss prevention operations

• Assists the director of engineering in administering fire prevention programs and emergency preparedness.
• Conducts property hazard and risk assessments, including quarterly OSHA and safety audits, incident tracking, and the hazard abatement process.
• Develops detailed shutdown procedures to ensure all property areas are secured at the appropriate times.
• Complies with applicable laws and safety regulations.
• Follows proper key control guidelines in loss prevention and throughout the property.
• Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional.
• Includes an inspection of the recording system in patrols covering all interior and exterior areas of the property.
• Follows the duty of care process to protect guests and employees.
• Follows up on unusual activities in and around the property that could impair the well-being of guests and employees.
• Handles complaints, settles disputes, resolves grievances and conflicts, and negotiates with others as needed.
• Implements action plans to monitor and control risk.
• Monitors unusual activities in and around the property that could impair the well-being of guests and employees.
• Oversees loss prevention operations, including patrols, emergency response, initial and follow-up investigations of guest- and employee-related incidents, shipping and receiving processes, the electronic key system, and manager-on-duty responsibilities. Makes recommendations for improvement as needed.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees the first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring general liability and workers’ compensation cases.
• Communicates the importance of safety procedures, explains procedure codes, ensures employees understand safety codes, and monitors safety-related processes and procedures.
• Emphasizes teamwork, close working relationships with other departments, and assertive hospitality to deter crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides personal assistance, medical attention, emotional support, or other personal care to coworkers, customers, or patients.
• Serves as a role model by demonstrating appropriate behaviors.
• Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; and leads by example.

Ensuring exceptional customer service

• Meets quality standards and customer expectations daily.
• Identifies others’ educational needs, develops formal educational or training programs and classes, and teaches or instructs others.
• Inspects and evaluates the loss prevention department’s performance to establish and maintain a high level of professionalism and customer service.
• Provides services that exceed customer expectations to support satisfaction and retention.

Additional responsibilities

• Analyzes information and evaluates results to choose the best solutions and solve problems.
• Develops relationships with local law enforcement and emergency services.
• Informs and updates executives and peers about relevant information in a timely manner.
• Provides information to supervisors and coworkers by telephone, in writing, by email, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name synonymous with hospitality around the world, we are proud to welcome you to explore a career with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first because when they are happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, and intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a unique work experience where you’ll be part of a community and enjoy camaraderie with a diverse group of coworkers. JW creates opportunities for training, development, and recognition, and most importantly, a place where you can pursue your passions in a luxury environment focused on holistic well-being. Treating guests exceptionally starts with how we take care of our associates. That’s the JW treatment. By joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.