موظف مكتب خدمات المساعد الشخصي

Position summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues in the computer system, contact the appropriate individual or department (e.g., bellperson, housekeeping), and follow up with guests to ensure their requests have been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions about menu selections, and record transactions in the point-of-sale system. Assist guests with accessing the internet and guestroom entertainment.

Follow all company policies and procedures. Ensure uniform and personal appearance are clean and professional. Maintain the confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,