وكيل مركز اتصال باللغة الإنجليزية I موقع نيو جيزة

Company Description TP Cairo EG operates a modern contact center environment that supports international clients across multiple industries. The NEW GIZA site in Cairo is designed to provide a professional, well-equipped workspace for service teams handling English-language customer interactions. Team members benefit from structured training, clear performance standards, and opportunities to develop their communication and service skills. The company emphasizes a supportive, inclusive culture that values reliability, collaboration, and continuous improvement.
Role Description The English Call Center Agent at the NEW GIZA site in Cairo is a full-time, on-site role focused on handling inbound and outbound customer interactions in English. Responsibilities include answering customer inquiries, resolving issues, providing accurate information about products and services, and documenting each interaction in the system. The agent will follow call scripts and guidelines, escalate complex cases when needed, and maintain high levels of customer satisfaction. Daily tasks also involve working with computer-based tools, adhering to quality and productivity targets, and collaborating with supervisors and teammates to meet service goals.
Qualifications

• Customer-facing skills, including experience as Customer Service Representatives and a focus on Customer Satisfaction.
• Strong Interpersonal Skills and Customer Support abilities for handling diverse customer needs and situations.
• Computer Literacy and comfort using call center software, CRM tools, and standard office applications.
• Proficient spoken and written English communication skills.
• Ability to work full time on-site in Cairo, with flexibility for rotating shifts if required.
• Attention to detail, problem-solving mindset, and ability to follow procedures and guidelines.
• Previous call center or customer service experience is an advantage but not mandatory.
• High school diploma or equivalent; further education in communications, business, or related fields is beneficial.