Lead Specialist Ncr Triage

Job Summary

Job Description Summary

At GE Vernova we are accelerating the transition to more reliable affordable and sustainable energy. As part of this mission the Issue Resolution Triage Specialist plays a critical role in enabling operational excellence across Gas Power Business Operations.

As a member of the Gas Power Business Operations Center of Excellence team you will act as a central point of coordination for issue intake validation prioritization routing follow-up and closure for reported Non-Conformances (NCRs) Concerns and Improvement opportunities.

This role requires strong judgment cross-functional collaboration and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional operational and functional stakeholders to improve issue resolution flow data quality accountability and cycle time.

Job Description

Roles and Responsibilities

• Serve as the primary triage and coordination point for incoming issues includingNCRs Concerns and Improvements within Gas Power Business Operations.

• Review incoming cases for completeness quality accuracy and alignment with established reporting requirements.

• Validate submitted information and identify missing inconsistent or unclear details that could delay resolution.

• Engage with case submitters and relevant stakeholders to obtain required clarifications documentation and supporting evidence.

• Assess and prioritize incoming issues based on severity business impact risk and established triage criteria.

• Route issues to the appropriate subject matter experts functional owners or resolution teams for action.

• Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.

• Monitor case progress and drive timely follow-up to support closure within defined business expectations and service requirements.

• Partner with regional and functional teams to improve process consistency case handling discipline and resolution effectiveness.

  Identify trends recurring issues or process gaps and provide input for continuous improvement actions.

• Support adoption and standardization of issue/case management processes across the organization.

• Maintain a high level of responsiveness professionalism and customer focus when interacting with stakeholders.

Required Qualifications

• Bachelors degree from an accredited college or university or equivalent knowledge and experience.

• Experience inQuality SystemsandNon-Conformance Management.

• Minimum of3 years of combined experienceinpower generation equipment installation operation service or technical support.

• Experience working withPowerNow PLMandERP systems.

Desired Characteristics

• Strong analytical and quantitative problem-solving skills.

• Working knowledge ofnon-conformance management toolsERP systemsLeanQuality AssuranceQuality Control and related quality processes.

• Demonstrated ability to work effectively across functions and with multiple stakeholders.

• Ability to interpret technical documentation quality records and operational data.

• Strong prioritization organization and time management skills in a fast-paced environment.

• Customer-focused mindset with a strong sense of ownership and urgency.

• Excellent oral and written communication skills.

• Ability to clearly explain requirements and promote best practices in an engaging and collaborative manner.

• Strong interpersonal skills with the ability to influence without direct authority.

• Solid understanding of the roles functions products services and repair processes withinGas Power.

• Commitment to continuous improvement and operational excellence.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: September 08 2026

Required Experience:

IC

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