Banking Customer Support Call Centre "first Line"

Job Summary

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our First Line department at RayaCX in Cairo Egypt. As a member of our team you will be responsible for providing exceptional customer service to our banking clients ensuring their satisfaction and building strong relationships.

Key Responsibilities:

- Serve as the first point of contact for all banking customer inquiries and provide prompt efficient and accurate responses.

- Handle a high volume of incoming calls emails and chat messages from customers and assist them with their banking needs.

- Identify and escalate complex issues to the appropriate department for resolution.

- Maintain a thorough understanding of all banking products and services offered by the company.

- Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.

- Collaborate with other team members to ensure a seamless customer experience.

- Meet and exceed individual and team performance targets and KPIs.

Qualifications:

- Bachelors degree in Business Administration Finance or a related field.

- Excellent communication skills both verbal and written in English and Arabic.

- Strong problem-solving and decision-making abilities.

- Ability to multitask and work under pressure in a fast-paced environment.

- Proficient in using MS Office and customer service software.

- Willingness to work flexible hours including weekends and holidays.

We Offer:

- Competitive salary and benefits package.

- Continuous training and development opportunities.

- A dynamic and collaborative work environment.

- Opportunities for growth and career advancement within the company.

If you are passionate about providing exceptional customer service and have a strong interest in the banking industry we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.

8250 EGP

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