ممثل دعم العملاء
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that address the unique needs of each client, enabling them to focus on their core business. ETISAL International emphasizes high-quality, innovative services supported by industry best practices and advanced technologies. The organization values cultural understanding, human capital, transparency, flexibility, integrity, and a strong passion for service. Its team is committed to consistently enhancing management and operational standards to exceed client expectations.
Role Description The Customer Support Representative [Outbound / Follow-Up] is a full-time, on-site role based in Cairo, Egypt. This role is responsible for making outbound calls to existing and prospective customers to provide follow-up support, clarify inquiries, and ensure a positive service experience. Daily tasks include handling customer concerns, updating customer records, documenting interactions accurately, and escalating issues when needed. The representative will work closely with team members and supervisors to meet performance targets and maintain high levels of customer satisfaction. The role requires adherence to company policies, call quality standards, and professional communication at all times.
Qualifications
Customer Support and Customer Service skills, with the ability to handle outbound and follow-up interactions professionally. Customer Satisfaction focus, including empathy, active listening, and a commitment to resolving concerns effectively. Strong Communication skills, both verbal and written, in a clear and courteous manner. Troubleshooting capabilities, including identifying issues, proposing solutions, and escalating complex cases appropriately. Previous experience in call centers, BPO, or customer-facing roles is beneficial. Fluency in Arabic and good command of English is preferred. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in Cairo, Egypt, in rotating shifts as required. Strong work ethic, reliability, and a customer-focused mindset.
Role Description The Customer Support Representative [Outbound / Follow-Up] is a full-time, on-site role based in Cairo, Egypt. This role is responsible for making outbound calls to existing and prospective customers to provide follow-up support, clarify inquiries, and ensure a positive service experience. Daily tasks include handling customer concerns, updating customer records, documenting interactions accurately, and escalating issues when needed. The representative will work closely with team members and supervisors to meet performance targets and maintain high levels of customer satisfaction. The role requires adherence to company policies, call quality standards, and professional communication at all times.
Qualifications
Customer Support and Customer Service skills, with the ability to handle outbound and follow-up interactions professionally. Customer Satisfaction focus, including empathy, active listening, and a commitment to resolving concerns effectively. Strong Communication skills, both verbal and written, in a clear and courteous manner. Troubleshooting capabilities, including identifying issues, proposing solutions, and escalating complex cases appropriately. Previous experience in call centers, BPO, or customer-facing roles is beneficial. Fluency in Arabic and good command of English is preferred. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in Cairo, Egypt, in rotating shifts as required. Strong work ethic, reliability, and a customer-focused mindset.
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
