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Company Description Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver interactions that build long-term customer relationships. As a full-service CX organization, Alorica combines proven performance, industry expertise, and advanced technologies to create measurable business outcomes. The company is recognized for challenging convention, nurturing strong client partnerships, and living its values of integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to continuous improvement.
Role Description This is a full-time, on-site role based in Giza, supporting Medical and Airline accounts for B2-level English speakers who are graduates. The role involves handling inbound and outbound customer interactions, addressing inquiries related to medical and airline services, and providing accurate information on policies, bookings, changes, and assistance options. Team members will resolve issues, manage complaints professionally, and escalate complex cases when needed, while following company procedures and compliance standards. Daily responsibilities include documenting interactions, updating customer records, and coordinating with internal teams to ensure timely and effective solutions. The role also requires meeting performance targets, maintaining a high level of service quality, and contributing to a positive, collaborative work environment.
Qualifications
Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills with the ability to handle inquiries, resolve issues, and manage complaints professionally. Knowledge or interest in Airlines and Aviation, including basic understanding of bookings, ticketing, and travel regulations. Sales skills with the ability to identify customer needs, recommend suitable services, and support upselling or cross-selling when appropriate. Bachelor’s degree (or equivalent) in any field; prior experience in call centers, customer support, or travel/medical services is an advantage. Ability to work on-site in Giza, follow structured processes, and meet performance KPIs in a fast-paced environment. Proficiency with computer systems and CRM tools, with strong attention to detail and accurate data entry. Flexibility to work shifts, strong problem-solving skills, and a customer-focused, team-oriented mindset.