Collection Officer.Retail Collections Egypt.Credit Management Group

Job description

• Target Achievement & Strategy

  
  

  • Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions

    
    

  • Develop effective collection strategies for different account segments.

    
    

  • Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.

    
    

  • Monitor attrition and shrinkage; implement retention and contingency plans.

    
    

  • Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements

    
    

  • Reporting & Analytics

    
    

  • Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.

    
    

  • Deliver regular operational reports, root cause analyses, and improvement plans.

    
    

  • Compliance, Audit & Documentation

    
    

  • Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

    
    

  • Process & Operational Excellence

    
    

  • Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.

    
    

  • Share knowledge and best practices with cross-functional teams.