أخصائي إدارة علاقات العملاء

Company Description Ghazal Health Center is a locally owned Egyptian brand specializing in beauty and therapy services, with locations in New Cairo and Zayed City. The company focuses on delivering a luxurious, retreat-like experience for mind, body, and soul through personalized treatments and holistic programs in a serene atmosphere. With over 7 years of experience and more than 130 team members, Ghazal emphasizes professional development, equal recognition, and a supportive work environment. The center uses high-performing products that align with environmental and social responsibility, reinforcing its mission to support community well-being. Ghazal maintains world-class standards with an international team of experts, aiming to promote mindfulness and health-conscious lifestyles. Role Description The Customer Relationship Management Specialist is a full-time, on-site role based at Ghazal’s New Cairo location. This role is responsible for overseeing CRM systems and processes to enhance guest satisfaction and retention, including managing customer data, tracking interactions, and maintaining accurate profiles. The Specialist will analyze customer trends and feedback, generate reports, and provide insights to support sales, marketing, and service improvement initiatives. Daily activities include coordinating with front-of-house, sales, and operations teams to ensure seamless guest experiences, resolving customer issues, and implementing loyalty and engagement programs. The role also involves supporting project-based initiatives related to CRM enhancements, training team members on CRM best practices, and ensuring compliance with Ghazal’s quality and service standards. Qualifications Candidates should possess strong Customer Relationship Management (CRM) skills, including CRM system administration and guest data management. Candidates should possess excellent Communication skills, with the ability to interact effectively with guests and cross-functional teams. Candidates should possess solid Analytical Skills for interpreting customer data, identifying trends, and preparing actionable reports. Candidates should possess Sales skills to support upselling, cross-selling, and loyalty initiatives that drive revenue and guest retention. Candidates should possess Project Management skills to coordinate CRM-related projects, implement improvements, and meet deadlines. Relevant experience in hospitality, wellness, beauty, or service-focused environments is highly beneficial. Proficiency with CRM platforms and Microsoft Office (especially Excel) is preferred. Strong organizational skills, attention to detail, and a customer-centric mindset are essential. Fluency in English and Arabic, both written and spoken, is an advantage. A bachelor’s degree in Business, Marketing, Information Systems, or a related field is preferred.