Bar Manager

Responsibilities and essential job functions include, but are not limited to:

• Consistently offer professional, engaging and courteous service;
• Lead and manage the outlet team in all areas of operations ensuring service standards are met;
• Handle guest concerns and react quickly and professionally;
• Supervise bartenders, captains, commis, and interns;
• Conduct training for employees;
• Assist the restaurant manager in preparing and managing service meetings and briefings;
• Maximize the profitability of their service (Revenue, Average Price, Payroll, VVA);
• Ensure service standards are met;
• Anticipate and identify activity-related needs (Food, beverage, VVA, etc.);
• Define daily tasks and objectives for employees;
• Lead and prepare daily briefings related to service and activity;
• Supervise schedules;
• Conduct training to develop employee skills and identify potential;
• In collaboration with their manager, organize recruitment and selection of staff under their hierarchical responsibility according to needs, activity, and budget;
• Follow up and control compliance with job descriptions and work procedures;
• Supervise the work of hostesses (emails, fax transmissions, etc.);
• Ensure the application of hygiene and safety standards in the restaurant;
• Supervise and ensure compliance with service quality criteria and update them regularly;
• Control and participate in service;
• Control the quality of dishes served to customers;
• Control day-of and upcoming reservations;
• Lead briefings;
• Supervise and control setups;
• Check the general condition of the equipment provided to them.
• Welcome the customer in collaboration with the hostess;
• Ensure customers are comfortably seated;
• Respect and enforce service protocol;
• Take orders if necessary;
• Specify in writing and verbally the particular information of an order;
• Serve certain dishes with the captain or commis if necessary;
• Verify the accuracy of the bills (food and wine) before and after printing;
• Anticipate and physically accompany the departure of each client;
• Collect customer feedback;
• Follow up on complaints or other disputes arising during service and send a written report at the end of service to their manager;
• Supervise the management of equipment, linen, merchandise stock, and cleaning product stocks;
• Check the cleanliness of their entire service area;
• Other duties as assigned.

Desired Candidate Profile

• Previous experience in a bar management position;
• Previous experience using a point of sale system;
• Knowledge of Microsoft Windows applications;
• A university degree in a related discipline is preferred;
• Excellent communication and organizational skills;
• Excellent interpersonal skills and problem-solving skills;
• Particularly responsible and reliable;
• Ability to work effectively under pressure in a fast-paced environment;
• Ability to work as part of a team;
• Ability to focus on guest needs, remaining calm and courteous at all times.