After-Sales Service Manager | CASABLANCA (Morocco)

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Dreaming of a career in the dynamic automotive sector and joining a renowned company? Our client, a major player in this field, is actively looking for an After-Sales Service Manager for its establishment located in CASABLANCA. This is a unique opportunity to leverage your expertise and actively contribute to our customers' satisfaction, while evolving in a stimulating and constantly changing environment.

As the After-Sales Service Manager, your main objectives will be to ensure an exceptional customer experience, optimize after-sales service processes, and build customer loyalty through high-quality service. You will be the guardian of the company's brand image in terms of service and support.

• Supervise and coordinate after-sales service teams.
• Manage customer complaints and propose suitable and quick solutions.
• Implement and monitor after-sales service performance indicators.
• Ensure liaison between customers and various technical or commercial departments.
• Ensure the quality of interventions and customer satisfaction.
• Participate in the development and monitoring of after-sales service department budgets.
• Propose continuous improvements to processes and services.

Your tasks will revolve around operational management and team management, with a strong emphasis on service quality and customer satisfaction.

Required profile :

To excel in this role, a degree level of Bachelor's (Bac +3) to Master's (Bac+5) is required. A specialization in Sales Administration or After-Sales Service would be a major asset for understanding the workings of this profession.

Professional experience of 3 to 5 years in a similar position is essential. This experience should have allowed you to develop a solid understanding of the challenges of after-sales service, customer relationship management, and team management in the automotive or spare parts sector.

• Excellent communication and customer relationship management skills.
• Proven ability in management and team leadership.
• Proficiency in computer tools (Excel, ERP)
• Ability in problem-solving and managing difficult situations.
• Sense of organization, rigor, and proactivity.
• Proficiency in computer tools and after-sales management software.
• Good knowledge of the automotive sector.

Your service-oriented mindset, your leadership, and your ability to unite your teams will be key to your success.