Key Account Manager

Department:

Business Development

Job Summary

Purpose of the Job

At IKEA we are dedicated to delivering exceptional customer experiences. As a Key Account Manager your role is crucial in building and developing relationships with our clients throughout their project journey. Your primary focus will be on ensuring customer satisfaction fostering loyalty and facilitating business growth.

Key Responsibilities

• Develop and execute an integrated customer engagement strategy to identify potential customers understand their needs and establish initial contact to build rapport and credibility.

• Conduct constructive negotiations with customers to reach mutually beneficial agreements clearly articulating terms pricing and contract details while addressing concerns and objections.

• Serve as the primary liaison between customers and internal teams (designers supply/services coordinators) ensuring clear communication and seamless coordination throughout project delivery.

• Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings phone calls emails social media) to provide tailored ongoing support.

• Develop compelling sales presentations that highlight product and service value propositions tailoring messaging to resonate with target audiences.

• Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.

Qualifications :

Knowledge

• Understanding of local market dynamics competitor analysis and business customer goals to develop strategic initiatives that drive sales growth.
• Thorough knowledge of IKEAs product offerings B2B range services and pricing to advise key clients on suitable solutions.
• Strong negotiation abilities to secure favourable terms and agreements with key clients.

Motivation

• Passion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships.
• Resilience and adaptability to embrace changing customer needs and market trends with a positive attitude.
• Alignment with IKEAs values of respect integrity and inclusivity.

Capabilities

• Excellent communication negotiation and relationship management abilities with a customer-centric approach.
• Strong problem-solving and adaptability skills with attentive listening and empathetic understanding.
• Ability to manage multiple priorities efficiently whilst maintaining high service standards.

Experience & Education

• Bachelors degree in Business Marketing or related field.
• 35 years of sales experience preferably in B2B.
• Prior experience in key account management is a plus
• Strong industry knowledge and cross-functional collaboration skills.
• Bilingual proficiency in Arabic and English promoting inclusivity and accessibility

Additional Information :

A few more details for you:

This is a full-time position based in IKEA Zenata . Some travel may be required.

Please send your CV in English and tell us why you would be a good fit for this role.

Remote Work :

No

Employment Type :

Full-time

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