مهندس تكامل ودعم التطبيقات
Safran Groupفي الموقع - المغرب - بولمان
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب المغرب
تفاصيل الوظيفة
APPLICATION INTEGRATION AND SUPPORT ENGINEER (HRIS /Time and Attendance Management)
1) User support for HRIS/Time and Attendance software
a) Provide level 2 and 3 functional and technical support for the Time and Attendance Management (TAM) software.
b) Analyze and resolve incidents reported by users, ensuring optimal customer satisfaction.
Participate in the identification and implementation of TAM software enhancements in collaboration with the project team and users.
c) Configure and parameterize the software according to specific client needs and regulatory changes.
Collaborate with various internal and external stakeholders (business analysts, project managers, software vendors, etc.) to guarantee the success of enhancement projects.
d) Conduct technological monitoring of TAM solutions and propose improvements to optimize existing processes.
Write and update the technical and functional documentation for the TAM software.
e) Train and support users to ensure optimal adoption of the tool and new features.
f) Develop, maintain, and optimize existing reports using BIRT (Business Intelligence and Reporting Tools) and Power BI (PBI) to meet operational and decision-making needs.
g) Collaborate with users to understand their reporting needs and create customized and relevant reports.
2) Application-Level Windows Server Administration
a) Installation and administration of application services
i) Application patches/Upgrades
ii) Process monitoring
b) Apache/Tomcat configuration
c) Up-to-date maintenance according to cybersecurity standards
Professional experience in application support, ideally in the field of HRIS and Time & Attendance software.
Proven proficiency in using SQL (query & transactional).
Ability to analyze and resolve technical and functional problems effectively.
Excellent communication skills for interacting with users and technical teams.
Adaptable to a constantly evolving environment and proactive in continuous process improvement.
Rigorous, organized, and capable of managing multiple tasks and priorities simultaneously.
But what else? (advantages, specific features, etc.)
Position within the SFDS Department of the IT Department at SEP's Temara office (Morocco).
No management responsibilities.
Interfaces with SEP sites worldwide.
Some international travel.
1) User support for HRIS/Time and Attendance software
a) Provide level 2 and 3 functional and technical support for the Time and Attendance Management (TAM) software.
b) Analyze and resolve incidents reported by users, ensuring optimal customer satisfaction.
Participate in the identification and implementation of TAM software enhancements in collaboration with the project team and users.
c) Configure and parameterize the software according to specific client needs and regulatory changes.
Collaborate with various internal and external stakeholders (business analysts, project managers, software vendors, etc.) to guarantee the success of enhancement projects.
d) Conduct technological monitoring of TAM solutions and propose improvements to optimize existing processes.
Write and update the technical and functional documentation for the TAM software.
e) Train and support users to ensure optimal adoption of the tool and new features.
f) Develop, maintain, and optimize existing reports using BIRT (Business Intelligence and Reporting Tools) and Power BI (PBI) to meet operational and decision-making needs.
g) Collaborate with users to understand their reporting needs and create customized and relevant reports.
2) Application-Level Windows Server Administration
a) Installation and administration of application services
i) Application patches/Upgrades
ii) Process monitoring
b) Apache/Tomcat configuration
c) Up-to-date maintenance according to cybersecurity standards
Desired Candidate Profile
Professional experience in application support, ideally in the field of HRIS and Time & Attendance software.
Proven proficiency in using SQL (query & transactional).
Ability to analyze and resolve technical and functional problems effectively.
Excellent communication skills for interacting with users and technical teams.
Adaptable to a constantly evolving environment and proactive in continuous process improvement.
Rigorous, organized, and capable of managing multiple tasks and priorities simultaneously.
But what else? (advantages, specific features, etc.)
Position within the SFDS Department of the IT Department at SEP's Temara office (Morocco).
No management responsibilities.
Interfaces with SEP sites worldwide.
Some international travel.
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
