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Position: Inside Sales Manager Job Description: About US : Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, Arrow ECS is strengthening its teams and is looking for a Sales Manager. Key Responsibilities Lead, coach, and develop a team of Inside Sales Representatives managing renewals and expansion opportunities. Set clear KPIs and individual action plans, monitor performance and drive accountability. Ensure timely and accurate execution of the renewals process. Drive proactive engagement with end users and close collaboration with partners to secure renewals and reduce churn. Own forecasting accuracy, pipeline visibility, and renewal risk management. Launch renewal, churn-reduction, and upsell initiatives to achieve targets. Provide regular reporting on renewals, churn, pipeline health, and key risks using standard tools and processes. Act as the central point of coordination between partners and customers to ensure smooth renewal execution. Develop and execute territory and business plans aligned with regional objectives. Maintain strong market and competitive knowledge, using insights to articulate value propositions. Ensure CRM accuracy, opportunity tracking, and structured stakeholder communication. Collaborate cross-functionally with Sales, Customer Success, Product, and Marketing teams.

Desired Candidate Profile

Required Skills & Qualifications Proven experience as an Inside Sales Manager, Renewals Manager, or similar leadership role in tech/SaaS. Strong understanding of partner-led business models, pricing structures, and subscription/renewal cycles. Solid expertise in territory management, account planning, and competitive analysis Strong leadership and coaching skills in a performance-driven environment. Excellent communication, negotiation, and relationship-building skills. Proficiency with CRM tools (Salesforce or equivalent). Fluent in English and French (German, Italian, or Spanish highly desirable).