مدير القنوات المتعددة | الدار البيضاء (المغرب)
تفاصيل الوظيفة
Job description
Company culture :
Royale Marocaine d'Assurance operates within a predominantly cooperative culture, where people, trust and collaboration are central to daily practices. The company promotes a close management style focused on support, empowerment and strong interpersonal relationships. This collaborative foundation is complemented by a strong innovation mindset, fostering initiative and adaptability, as well as a performance-oriented approach driven by results and customer focus. Clear processes and structured practices further contribute to operational reliability and efficiency.
Job :
Main Missions
- Define and deploy the company's omnichannel strategy.
- Map and optimize customer journeys.
- Ensure consistency of interactions across all channels.
- Lead digital transformation projects related to customer experience.
- Coordinate business, marketing, sales, and IT teams.
- Use customer data to improve journeys and performance.
- Develop levers for customer conversion, loyalty, and engagement.
- Monitor performance and satisfaction indicators.
Required profile :
Profile Sought
- Education: Master's degree (Engineering School, Business School, or University).
- Experience: 7 to 10 years minimum in roles related to customer experience, digital, marketing, or transformation.
- Experience in insurance, banking, or financial services is highly appreciated.
Required Skills
Functional: Omnichannel, customer experience, CRM, digital marketing, project management, change management.
Technical: CRM (Salesforce, Dynamics, etc.), analytical tools, digital platforms, CX KPIs (NPS, CSAT, CES).
Soft Skills: Leadership, customer focus, communication, analytical thinking, innovation, and cross-functional collaboration
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
