مستشار خدمة العملاء TPE | الدار البيضاء (المغرب)

Job description

Company culture :

Saham Bank is driven by a predominantly cooperative culture, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a strong organizational foundation, ensuring process efficiency, compliance and operational reliability. A controlled performance mindset and a moderate openness to innovation further support the bank’s balanced and sustainable development.

Job :

As a TPE Customer Advisor, your main tasks will include:

• To welcome, advise, and support TPE clients, merchants, artisans, and professionals in managing their daily banking needs.
• To analyze the financial situation and business activity of clients in order to offer them suitable solutions for financing, equipment, savings, and cash flow management.
• To develop and retain a portfolio of TPE clients by ensuring close follow-up and identifying new business opportunities.
• To support project leaders and entrepreneurs in the various stages of their development.
• To ensure service quality, customer satisfaction, and compliance with procedures as well as regulatory and risk management requirements.
• To actively participate in acquiring new TPE clients through prospecting actions and the development of a network of referrers.
• To contribute to achieving the agency's commercial objectives by promoting the entire range of offers dedicated to the Very Small Business market.

Required profile :

To be considered for this position, a Bachelor's degree (Bac +4) is required, ideally supplemented by a specialization in banking professions or a related field.

You have significant experience of at least 5 years in the banking sector, particularly with TPE clients, which is highly desirable. This experience will enable you to quickly grasp the challenges of the role.

We are looking for someone with:

• Excellent interpersonal skills and a strong sense of customer service.
• A strong capacity for analysis and synthesis.
• Comfort with banking products and services for professionals.
• A genuine commercial sense and a results-oriented approach.
• Autonomy, rigor, and organization.
• Good command of computer and office software.

If you see yourself in this profile and are ready to take on this exciting challenge, do not hesitate to apply quickly!