مؤشرات الأداء الرئيسية للمستشار - استطلاع آراء العملاء

Within the Survey Management & Reporting team, you will be responsible for: Extracting, analyzing, and preparing data from platforms to assess Product Quality Issues (PRS) by model, fuel type, and transmission. Creating and updating dashboards (Power BI, Excel) to track the status of analyses by team and survey. Organizing and leading meetings with PRS functions (PCAL, PTD, PHES, etc.) to: Validate action plans and next steps (e.g., monitoring CQM/SLQM actions). Producing meeting minutes (MoM) with action items and agendas. Producing monthly reports (PowerPoint, Excel) for the Monthly PRSQ Review, including: Problems Per Hour (PPH) values ​​by model and engine type. Key trends and deviations from targets. Recommendations for achieving objectives. Collaboration with third parties to define requirements and analyze survey results by model and engine.

Desired Candidate Profile

Master's degree (Bac +5) in Industrial Engineering; Advanced proficiency in Excel and Business Intelligence tools (Power BI); Excellent analytical and problem-solving skills; Strong professional demeanor and interpersonal skills; Excellent communication skills in French and English; Strong coordination and interface management skills; Results-oriented and goal-driven; Flexibility and adaptability in dynamic environments; Rigorous and detail-oriented; Team player with effective cross-functional collaboration