Agente De Serviço Ao Cliente ( Português E Inglês

Job Summary

Fast learners meticulous stoic and disciplined candidates are talents we look for.

Tasks

Provide front line support to our customers via live chats phones & emails promptly.
Answering queries and resolving client issues regarding our products platforms and promotions in accuracy.
Address customers feedbacks as well as complaints professionally responsible for meeting customers expectation.
Liaising with other departments and to keep up with the progress to ensure clients queries are solved in timely manner.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
Attend to ad-hoc tasks as assigned by Team Lead.

Requirements

Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.

Experience in Backoffice (Chats/Emails)

Diploma or above.
Willing to accept rotational shift work (including weekends if required).
Proficient in Microsoft Office and basic computer skills.
Excellent communication and interpersonal skills.
A logical and analytical approach to problem solving.
Strong ethics with ability to manage confidential information.
Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
1-2 years working experience preferably in Customer Service (Financial / Forex industry woulde a distinct advantage).
A genuine interest in working in financial markets and client services.
Strategic thinker with an analytical mind and strong problem-solving skills.

Benefits

1. Job security: Permanent contracts for Moroccans and foreigners.
2. Social benefits from day one: CNSS and AMO.
3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
4. Rewards for performance: Motivating bonuses.
5. Constantly challenge yourself: Regular challenges.
6. Paid training: Invest in your development with quality training.
7. Protected health: Mutual insurance that reimburses up to 85% even for major risks.
8. Two operational sites: Casablanca and Tangier.
10. Choose your pace: Full-time or part-time.
12. Salary advances: Financial ease.
13. Business loan: Access to commission-based loans.
14. Festive atmosphere: Thematic events throughout the year.
15. Exceptional discounts: Agreements with e-commerce sites.
16. Facilitated medical care: Agreements with doctors and laboratories.
17. Fitness and well-being: Weekly sports sessions with a professional coach.
18. Learn new languages: Free access to a language learning platform.
19. Contribute to the community: Opportunity to participate in social actions and volunteering.
20. Regular treats: Distribution of chocolate fruits ice cream...
21. Win big: Dont miss our annual raffle.
22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
23. Professional evolution: Opportunities to advance your career.
24. Continuous enrichment: Qualifying training throughout the year.
25. Assured dynamism: A young and dynamic work environment.
26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
27. Convenient location: Located in the city center accessible by public transportation.
28. Free parking: For bicycles and motorcycles.
29. Multilingual management: A diverse leadership team.
30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.

Working hours:

8h-18h00 & 13h-22h or 14h-23h00 (Rotative)

Net SalaryBonuses:

o Base salary: 4000 to 5000 MAD
o Language bonus: 1500 MAD
o Performance bonus: 1500 MAD

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