Key Account Manager | Casablanca (Morocco)

Job :

Key Account Manager is a customer-facing role responsible for ensuring the satisfaction, growth, and loyalty of our merchant clients. This role directly impacts our company's profitability by ensuring optimal use of our software and payment processing solutions.
This is a great opportunity for a motivated person to play a key role in the growth and success of our clients, thereby directly contributing to the overall success of our company.

• Integrating clients: Oversee the client onboarding process, ensuring efficient product setup and implementation of services tailored to each merchant's specific needs.
• Customer Relationship Management: Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide them with the most suitable solutions.
• Promoting user engagement and processing: Foster a high level of user activity and increase the use of our payment processing solutions among clients.
• Customer loyalty and growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.
• Problem Solving: Act as the point of contact for escalating customer issues, coordinating with internal teams to resolve them quickly and satisfactorily.
• Customer Satisfaction and Feedback: Monitor customer satisfaction levels and gather feedback to improve service.

Required profile :

• Proven experience as an account manager or in a similar customer-facing role.
• Experience as a team leader in a call center is a plus.
• Knowledge of payment processing services is a plus.
• Excellent communication and relationship management skills.
• Strong problem-solving abilities and resilience in the face of challenges.
• Ability to work within multidisciplinary teams.
• High level of empathy and customer focus.
• Bachelor's degree in business or a related field.