Bilingual French / English Customer Service Representatives - Retention & Loyalty | Casablanca (Morocco)

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Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

Join a dynamic company in the call center industry! We are currently looking for Bilingual French / English Customer Service Representatives to strengthen our team in Casablanca. Your role will be essential in the retention and loyalty of our valued customers.

Your main mission will be to actively contribute to customer satisfaction by ensuring quality follow-up and strengthening relationships with our customer base. The goal will be to turn every interaction into an opportunity for loyalty, thus consolidating our market position.

On a daily basis, your tasks will include:

• Proactively managing incoming and outgoing calls to assist customers.
• Identifying customer needs and proposing personalized solutions to ensure their satisfaction.
• Implementing strategies to prevent churn and encourage loyalty.
• Handling complaints and resolving issues according to established procedures.
• Updating and tracking customer records in our information system.
• Participating in the continuous improvement of retention and loyalty processes.