مستشار خدمة العملاء عبر الدردشة 100% (اللغة الإسبانية) | الرباط (المغرب)

Job description

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : Job and Missions:

We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.

- As a Spanish-speaking customer service representative, you will be the main point of contact for our Spanish clients, exclusively in writing.

- Written multi-channel management: respond to customer requests via chat (instant) and email.

- Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.

- File tracking: ensure follow-up of complex cases until their complete resolution.

- Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's standards.

- Compliance with deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.

Required profile : - Native or bilingual proficiency in Spanish (required).
- Excellent writing and spelling skills.
- Experience in customer service, digital support, or Back-Office (desirable).
- Good command of computer tools and CRM.
- Organized, autonomous, and able to manage multiple tasks simultaneously.