مستشار خدمة العملاء الناطق بالإسبانية - المحادثة المباشرة والدعم الخلفي (ذكر/أنثى) | الرباط (المغرب)

Job description

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : At the heart of our customer service, you will ensure the satisfaction of our French and Spanish-speaking users through the Chat channel. You will manage real-time interactions effectively while providing personalized solutions.
- Communicate directly with our users to answer their questions and guide them
- Manage multiple chats at the same time with agility, composure, and precision
- Assist, advise, and provide personalized and effective follow-up for each request
- Quickly analyze the customer's need and provide a clear and suitable solution

Required profile : Perfect written Spanish skills (Level C1 required)
Fast typing speed and ability to quickly navigate between multiple tabs and software
Empathy, patience, responsiveness, and a solution-oriented mindset
Previous successful experience in customer service or call center is highly desired