مهندس دعم Google Workspace (ذكر/أنثى) - Maroc Cloud | المغرب

Job description

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : Maroc Cloud is looking for a passionate Google Workspace Support Engineer to join its dynamic team. You will be the pillar of technical support, ensuring the performance of our clients' Google Workspace environments.
- Provide first-class technical support to Google Workspace administrators for any configuration, usage, and complex incident resolution questions.
- Train our clients on the proper use of Google Workspace products and services, helping them maximize their potential.
- Contribute to the creation and updating of our technical knowledge base, documenting solutions and best practices.
- Work closely with Maroc Cloud's internal teams to escalate and resolve the most demanding technical issues.

Required profile : Computer engineering degree or equivalent.
1-2 years of significant experience in a technical support or helpdesk role.
Excellent knowledge of Google Workspace platform administration.
Good knowledge of email server administration (Exchange, Zimbra) and a solid understanding of DNS.
Basic knowledge of computer development and API usage is a plus.
Excellent communication skills.
Ability to work independently and as part of a team.
Fluent French and English, both spoken and written, are essential.