Qualitative Research and User Testing Manager (UX Design) (M/F) | Rabat (Morocco)

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Company culture :

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

Job :

Experienced Qualitative Research Manager, if you want to focus on serving Orange's business clients' experience, within a human-sized team, come and lend us a hand.

•You are the key contact for the project teams of the Digital Direction DEF, the Marketing Business Units, and the business departments. They are our clients. You carry the voice of the customer.
•You manage your study from start to finish independently, from the initial brief to the delivery of your work.
•You define with the project team and your CTC contact, if necessary, the most suitable methodology based on the issue to be studied (individual or group interviews, UX tests of interface or user journeys…)
•You manage the different stages of your study within the planned schedule (6 to 8 weeks depending on the type of study)
•You define the target customers to be interviewed and work with the CTC recruitment team, who can help you reach customers.
•You conduct customer tests or interviews, analyze the results, and present your findings and recommendations for improvement to your client and their extended team.
•Through your analyses and recommendations, you help our clients improve our products and services.