مستشار تجاري

The call center agent is responsible for answering incoming customer calls by phone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls Actively listening to the callers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.

Desired Candidate Profile

Perfect mastery of the French language, with good oral and written fluency. Excellent sense of argumentation. Commercial logic. Real sense of listening. Unwavering empathy. Experience in telemarketing is desirable (Call reception).