مستشار خدمة العملاء (ذكور/إناث) - التسويق عبر الهاتف - الرباط - الفرنسية | الرباط (المغرب)

Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Your mission as a Customer Advisor in Telemarketing:

As a Telemarketing Customer Advisor, you will play a key role in:

• Promoting our clients' products and services
• Identifying customer needs and proposing suitable solutions.
• Negotiating and building customer loyalty
• Turning every interaction into a sales opportunity and building lasting relationships.
• Contributing to collective performance
• Sharing your ideas and actively participating in the continuous improvement of our processes.

Required profile :

Profile sought:

We are looking for Game-Changers who:
• Have perfect command of spoken and written French
• Have excellent communication skills
• Are organized, independent, and positive
• Are proficient with digital tools
• Enjoy taking on challenges and are customer satisfaction-oriented

Recruitment process:

1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.
2 Phone exchange
An initial conversation with a member of the recruitment team to discover Concentrix and validate the fit for the position.
3 In-person interview
A meeting to delve deeper into your profile and align your ambitions with our company culture.

What we offer you:

At Concentrix, valuing talent is a priority.
Attractive compensation
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from 12 months
• Special Aid El Adha bonus

Social benefits:

• Advantageous health insurance
• Complementary pension after one year
• Flexible hours with the possibility of teleworking after integration
• Free access to the gym
• Transport provided
• Continuous training programs

Dynamic work environment:

• Internal events and activities throughout the year
• Activities aimed at strengthening team spirit and company culture