مستشار خدمة | مراكش (المغرب)

Job description

Job :

Responsibilities

• Identifying customer needs and satisfying them through products and/or service offers;
• Developing and maintaining lasting relationships with customers and prospects by anticipating and meeting their needs in terms of services and products;
• Providing consistent, high-quality after-sales service that customers will remember with satisfaction;
• Achieving individual sales, volume, and customer satisfaction targets;
• Handling customer feedback and complaints in accordance with established standards;
• Using available tools such as After-Sales IT systems (EBP, Elsa Pro, DISS, ETKA, Plan Numérique, Key Reader, PPSO, Service CAM, Service Online, etc.);
• Submitting defined activity reports to the After-Sales Manager;
• Following up on open repair orders and invoicing after work completion.

Daily Operations

• Preparing the customer's service appointment (spare parts availability, workshop resources, technical information, service history, etc.);
• Greeting the customer according to applicable standards;
• Confirming the work to be done with the customer and creating the repair order;
• Updating the customer database (Address, email, phone number, etc.);
• Following up on ongoing repairs with workshop colleagues;
• Coordinating with the customer on the progress of maintenance and/or repair work;
• Preparing the vehicle for customer delivery;
• Explaining the work performed to the customer (labor and spare parts);
• Invoicing the repair order;
• Delivering the vehicle to the customer.

Required profile :

• Diploma as a Specialized Technician in Automotive (BAC+2).
• Knowledge of mechanics, automotive diagnostics
• At least 1 year of experience in the automotive sector.