فني مكتب مساعدة (Helpdesk) خارج ساعات العمل (HNO)
تفاصيل الوظيفة
Join our Tech Team and transform the future of IT with us!
Intelcia Tech is a leading player in IT outsourcing and digital transformation. With over 20 years of expertise, we now operate in 5 strategic areas: Infrastructure, Cloud, Application Solutions, Cybersecurity, Data and AI.
With a dynamic team of over 800 employees, we help businesses and public institutions meet their technological challenges through our service centers in France, Morocco, and Cameroon. Our mission is to combine top talent with the latest cutting-edge technologies to offer high-value-added services that make a real difference.
Passionate about IT and innovation? Your next adventure starts here!
What will your role be within the Tech Team?
The IT helpdesk technician is responsible for providing quick and helpful assistance regarding computer systems, answering questions on technical topics and offering advice on how to resolve them.
Here is an overview of your daily life:
- To serve as the first point of contact for users for technical assistance and processing of their IT requests, via telephone, email or self-service portal,
- Performing remote troubleshooting using diagnostic techniques and relevant questions,
- Determining the best solution based on the problem and the information provided by the users,
- Supporting users throughout the incident resolution process,
- Escalation of unresolved incidents to the various support groups,
- Providing accurate information regarding IT products or services,
- History of requests and incidents in the different ITSM (IT service management) systems,
- The internal team handles customer comments and suggestions.
- Identification and suggestion of possible improvements to procedures,
- Implementation and updating of the knowledge base.
Desired Candidate Profile
Desired profile:
Ideally, you will have a bachelor's degree (or equivalent) in information technology, computer science, or another relevant field.
Proven experience as a helpdesk technician or in another user support role is required.
Technical expertise and professional knowledge of office software, databases, and remote access are essential.
You must be able to diagnose and resolve hardware and software issues,
possess excellent written and spoken communication skills in both French and English, and be
proficient in customer service via phone and email.
Fluency in English is required.
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
