مدير عام

Job objective:

You will be responsible for the overall management of the hotel, ensuring an exceptional guest experience while maximizing profitability and maintaining high standards of service, cleanliness and staff satisfaction.

Main responsibilities:

1. Rational Operational Management:

   • Supervise all daily hotel operations, including reception, catering, housekeeping, events and concierge services.
   • Ensure compliance with industry standards and local regulations.

2. Financial Management:

   • To develop and manage the hotel budget, control expenses and maximize revenue.
   • Analyze monthly, quarterly and annual financial reports to identify opportunities for improving financial performance.

3. Personnel Management:

   • Recruit, train and supervise hotel staff, ensuring that all employees provide quality customer service.
   • To develop training and development programs for staff in order to maintain high standards of service.

4. Customer Service:

   • To ensure an exceptional customer experience by quickly resolving problems and responding to customer requests.
   • Implement measures to continuously improve customer satisfaction.

5. Marketing and Sales:

   • Develop and implement marketing and sales strategies to attract new customers and retain existing customers.
   • Collaborating with the marketing team to promote the hotel via different channels (website, social networks, local partnerships, etc.).

6. Facilities Management:

   • Supervise the upkeep and maintenance of the hotel's facilities to ensure a safe, clean and attractive environment.
   • Coordinate the necessary renovations and improvements.

• Reporting to: President Company Description

Qualifications and Skills:

• Indication:

  • Degree in hotel management, business management or related field.

• Experience:

  • Minimum of 5-10 years of experience in hotel management, with at least 3 years in a management position.

• Skills:

  • Excellent leadership and team management skills.
  • Strong financial skills, including budget management and financial analysis.
  • Excellent communication and interpersonal skills.
  • Ability to solve problems and make decisions quickly.
  • In-depth knowledge of the hotel industry and market trends.

Desired Candidate Profile

• Indication:

  • Degree in hotel management, business management or related field.

• Experience:

  • Minimum of 5-10 years of experience in hotel management, with at least 3 years in a management position.

• Skills:

  • Excellent leadership and team management skills.
  • Strong financial skills, including budget management and financial analysis.
  • Excellent communication and interpersonal skills.
  • Ability to solve problems and make decisions quickly.
  • In-depth knowledge of the hotel industry and market trends.