وكيل الخدمات الملكية

Job Description

The Royal Service Agent is a true ambassador for the Fairmont La Marina Rabat-Salé. He/She provides a personalized, warm and proactive service, responding effectively to customer requests and ensuring they have an exceptional experience.

Main tasks:

• To offer a professional, courteous and personalized service, in accordance with Fairmont standards.
• Respond effectively to customer calls and requests.
• Record and follow up on customer requests in the hotel management system (PMS).
• Manage wake-up calls, messages, and concierge requests.
• Make reservations for restaurants, activities and various hotel services.
• Inform customers about the facilities, services and experiences offered by the establishment.
• Ensure coordination with the different departments in order to guarantee optimal follow-up of requests.
• Adhere to Fairmont's operational, safety and quality standards.

Desired Candidate Profile

Qualifications

• Bac+2 in Hotel Management, Tourism or equivalent.
• Minimum 2 years of experience in Reception, Royal Service, Reservations or Customer Service, ideally in luxury hotels.
• Excellent communication and customer service skills.
• Ability to manage multiple requests simultaneously with calm and efficiency.
• Team spirit, organizational skills and attention to detail.
• Proficiency in Opera PMS and Microsoft Office tools.
• Mandatory mastery of French and English.
• Availability to work flexible hours, including weekends and holidays.