فني دعم تقني من المستوى الأول ثنائي اللغة (فرنسي/إنجليزي) (ذكر/أنثى)

Which company will you be joining?

PETIT FORESTIER is the leader in refrigerated equipment rental in Europe.

Founded in 1907, its family history gives it a unique position in the market, allowing it to show constantly increasing figures: 940 million euros in turnover, 5,100 employees, 300 sites spread across 20 countries.

Within our Group, Petit Forestier Digital Solutions is the nearshore Service Center of the Petit Forestier group.

Created in 2017, PFDS supports the group in its digital transformation by offering a complete catalogue of services (Multi-level application and infrastructure support, Development, administration and maintenance of group information systems, Software testing and quality, BI and Data Quality, Cybersecurity, Business Process Outsourcing)

For this entity, we are looking for our future "Level 1 Support Technician".

What will your role be?

Within our Casablanca-based CSP, our future Level 1 Support Technician will join an existing team, serving an internal population based in 20 countries, including France.

Main activities:

• Handling user requests by phone and ticket across the entire IT scope
• User support and advice
• Resolving first-level problems related to office automation, systems and networks, and business applications by reusing existing procedures or addressing similar problems already solved.
• End-to-end management of user requests (receipt, processing, diagnosis, escalation and follow-up)
• Using and filling out the ticketing tool (ServiceNow)

Additional tasks:

• Improvement of work procedures (interventions, applications, etc.)
• Research and application of new solutions to unreferenced problems

Desired Candidate Profile

• I have a Bac+2/3 degree in computer science.
• You have a proven track record of success in a similar role.
• You are perfectly bilingual - French and English - both spoken and written (our teams are based in 20 countries)
• You have a good understanding of ITIL processes
• Knowledge of the ServiceNow tool would be an asset
• Logical thinking and organizational skills