فني دعم تقني من المستوى الأول ثنائي اللغة (فرنسي/إنجليزي) (ذكر/أنثى)

Within our Casablanca-based CSP, our future Level 1 Support Technician will join an existing team, serving an internal population based in 24 countries.

Main activities:

• Handling user requests by phone and ticket across the entire IT scope
• User support and advice
• Resolving first-level problems related to office automation, systems and networks, and business applications by reusing existing procedures or addressing similar problems already solved.
• End-to-end management of user requests (receipt, processing, diagnosis, escalation and follow-up)
• Using and filling out the ticketing tool (ServiceNow)

Additional tasks:

• Improvement of work procedures (interventions, applications, etc.)
• Research and application of new solutions to unreferenced problems

Desired Candidate Profile

• I have a Bac+2/3 degree in computer science.
• You have a proven track record of success in a similar role.
• You are perfectly bilingual - French and English - both spoken and written (our teams are based in 24 countries)
• You have a good understanding of ITIL processes
• Knowledge of the ServiceNow tool would be an asset
• Logical mind and a sense of service and organization