قائد تقني لمنصة ServiceNow

Job Description

*The position is open in Casablanca & Salé

As part of the development of our ServiceNow expertise and to support the growth of our activities, we are looking for a ServiceNow Technical Lead who also has a Tribe Leader role.

This position combines strong technical expertise on the ServiceNow platform, the management of teams and projects, as well as the development of the Tribe, both on a human, technical and business level.

The successful candidate will be the technical lead for the ServiceNow practice and will actively contribute to the structuring, leadership and promotion of the Tribe.

A. Technical leadership and ServiceNow expertise

Define and promote the technical vision of ServiceNow expertise.

Design and validate the technical architectures of ServiceNow solutions, ensuring their robustness, scalability and performance.

Supporting teams in technical choices and complex issues.

Ensure compliance with good development practices, quality standards and ServiceNow architectural principles.

Conduct code reviews and oversee technical developments.

To intervene on complex subjects and provide expertise during the design, integration and production phases.

Ensure continuous technological monitoring of platform developments and new ServiceNow modules.

B. Tribe Leadership and Management (Tribe Leader)

To energize and unite the community of ServiceNow consultants and experts.

Define the Tribe's development directions and objectives in line with the company's strategy.

Supporting employees in their professional and technical development.

Identify training, certification and skills development needs.

Participate in recruitment, technical evaluation of candidates and integration of new employees.

Monitor available skills and anticipate resource needs.

Promote knowledge sharing, feedback and the capitalization of best practices.

Contribute to talent retention and the development of a collective dynamic within the Tribe.

C. Operational management and delivery

Oversee the smooth execution of ServiceNow projects and ensure the quality of deliverables.

Supporting project managers and technical teams in managing customer commitments.

Anticipate technical and operational risks and propose appropriate action plans.

Providing support during technical escalations and sensitive situations.

Ensure effective coordination between technical teams, project teams and business stakeholders.

D. Business Development and Contribution

Participate in identifying new opportunities around the ServiceNow ecosystem.

Participate in pre-sales phases, presentations and exchanges with clients.

To showcase the Tribe's expertise through demonstrations, presentations and feedback.

Identify new areas of development around ServiceNow modules and solutions.

Contribute to the visibility and positioning of ServiceNow expertise in the market.

Qualifications

Education and experience

Master's degree (Bac+5) in computer science, information systems or equivalent.

Minimum 7 to 10 years of experience in IT environments, with significant experience on the ServiceNow platform.

Proven experience in the design and architecture of ServiceNow solutions.

Experience in technical team leadership and project management.

Prior experience in leading a technical community, practice group, or Tribe is highly desirable.

Technical skills

In-depth mastery of the ServiceNow platform and its architecture.

Expertise in several ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CSM, SecOps, SPM or others.

Proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, APIs and integrations.

Good knowledge of integration mechanisms and IT architectures.

Mastery of best practices in development, security and performance.

Knowledge of the processes of deployment, industrialization and management of ServiceNow environments.

Behavioral skills and leadership

Natural leadership and ability to unite teams.

Excellent communication and coordination skills.

Strategic mindset and cross-functional vision.

Ability to make decisions and manage complex situations.

Customer service orientation and results-driven.

Ability to support change and develop skills.

Proactivity, autonomy and entrepreneurial spirit.

Desired Candidate Profile