E-Commerce Manager | Casablanca (Morocco)

Company culture :

Groupe Label'Vie - Carrefour is characterized by a culture strongly rooted in collaboration, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on performance, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.

Job :

Mission(s):

Lead and develop LabelVie's eCom B2C activity to ensure its growth, profitability, and continuous improvement of the customer experience, by coordinating all the commercial, operational, digital, and technological levers necessary for the activity's performance.

Main Responsibilities and Activities:

• Define and deploy the eCom strategy and the annual roadmap.
• Monitor turnover, margin, profitability, and key financial, operational, and marketing KPIs.
• Develop the commercial performance of digital channels and identify growth levers.
• Manage the Bringo business.
• Define the offer and assortment and conversion levers with the relevant teams.
• Manage digital acquisition, loyalty, and commercial animation.
• Supervise operational performance: product availability, preparation, delivery, service quality, and customer satisfaction.
• Manage technological and operational partners and service providers.
• Work cross-functionally with the IT, Marketing, Purchasing, Finance, Operations, and HR departments.
• Identify and deploy innovations to improve performance and operational efficiency.
• Implement a data-driven management culture, with regular reporting and action plans.
• Manage, develop, and structure teams.
• Maintain ongoing monitoring of market developments, customer usage, and competitive practices.

Required profile :

Soft Skills

• Leadership and influencing skills
• Results-oriented
• Entrepreneurial spirit
• Analytical and decision-making skills
• Strategic vision
• Agility and adaptability
• Ability to work cross-functionally

Functional Skills

• Strategy
• Commercial and financial management
• Data analysis / KPIs / performance
• Customer experience & conversion
• Digital / technological project management
• Team management and leadership