مستشار تجاري يتحدث العربية/الفرنسية

The call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests, and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.

Desired Candidate Profile

Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unquestionable empathy.