Host Hostess (saudi Nationality), Fairmont The Red

Job Summary

Reporting to the Outlet Manager you will be responsible for but not limited to:

• Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
• Restaurant reservation procedures
• Daily house count arrivals departures VIPs
• Scheduled in-house group activities locations and times
• All department policies / service procedures

• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To be entirely flexible and adapt to rotate within the different outlets of the F&B Service.
• To carry out any other reasonable duties as assigned by the Outlet Supervisor / Assistant / Manager.

Qualifications :

• Proven experience as a Host/Hostess or in a similar front-of-house hospitality role (1-2 years preferred)
• Excellent communication and interpersonal skills with a customer-focused mindset
• Strong organizational and time management abilities with the capacity to multitask effectively
• Proficiency with reservation and point-of-sale systems
• Ability to remain calm professional and solution-oriented in high-pressure environments with strong attention to detail
• Fluency in English; Arabic language skills and cultural awareness are a plus
• Professional appearance and demeanor consistent with luxury hospitality standards
• Flexibility to work varied shifts including evenings weekends and holidays as required

Remote Work :

No

Employment Type :

Full-time

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