Hostess (saudi National)

Job Summary

As a Host/Hostess at SLS The Red Sea you are the first and last impression for our guests a poised and personable ambassador of our bold and stylish dining spaces. Reporting to the Restaurant Manager your role is to greet seat and guide guests with warmth efficiency and flair while supporting seamless front-of-house operations. You ensure the experience begins the moment guests step into the restaurant and is marked by intuitive hospitality throughout.

Responsibilities :

• Welcome and engage each guest in a polished confident and upbeat manner aligned with the SLS tone of voice.
• Manage guest seating flow and table allocations based on reservations and walk-ins ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus special events seating arrangements and guest preferences.
• Handle guest complaints feedback and queries professionally ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurants system including inputting updating and reviewing guest data and seating plans.
• Confirm reservation details guest counts and preferences and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally (within two rings) assist with inquiries and record messages or bookings accurately.
• Coordinate with the kitchen service and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts polishing menus or assisting with menu distribution.
• Follow grooming and uniform standards as set by SLS always reflecting a stylish and refined appearance.
• Ensure compliance with all fire health safety and hygiene standards as well as local and internal licensing requirements.

Qualifications :

• 12 years of experience in a guest-facing role ideally in an upscale or lifestyle hotel restaurant or lounge environment.
• High school diploma or equivalent required; hospitality-related education is a plus.
• Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.
• Confident charismatic personality with a genuine passion for hospitality and guest service.
• Ability to manage busy service periods while remaining composed courteous and attentive.
• Competency in using POS systems and reservation platforms.
• Able to stand and move confidently in crowded dining areas and assist with light operational tasks as needed.
• Flexible schedule including availability on weekends evenings and holidays.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Restaurant Experience
• OpenTable
• Food Service
• Customer Service
• Hospitality Experience
• Basic Math
• Guest Relations Experience
• Host/Hostess Experience
• Guest Services
• Cash Handling
• Phone Etiquette
• Writing Skills

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