Assistant Manager In Room Dining (ird)

Job Summary

The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests and ensures guest satisfaction with service order taking delivery as well as menu and beverage descriptions.

Approach all encounters with guests and employees in a friendly service oriented manner.

Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

Act as liaison between servers guests and kitchen.

Oversee and assist daily operations (morning evening overnight) cleaning duties within corporate SOP format and requisition of necessary supplies

Oversee guest selection and ensure proper placement and distribution

Responsible for Shift staffing and table dressing area

Supervise tabletop presentation for meal service

Floor presence during shift greeting and interaction with guests

Prepare shift schedules according to Hotel occupancy and special functions

Handle and resolve constructive guest feedback

Complete menu knowledge

May assist in other F&B outlet when needed

Maintain inventory of equipment linen and other supplies

Monitor and control POS system with regards to guest checks and hotel reports

Assume additional responsibilities in Restaurant Managers absence

Other duties as required

Qualifications :

Excellent customer service skills are required.

Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment

Clear & concise written and verbal communication skills in English are required.

Must be proficient in Microsoft Office namely Word and Excel.

Must have excellent organizational interpersonal and administrative skills and excellent attention to detail is required.

Knowledge of food and beverage preparation techniques health department rules and regulations liquor laws and regulations

Additional Information :

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Remote Work :

No

Employment Type :

Full-time

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