Front Office Agent, Fairmont The Red Sea

Job Summary

Fairmont The Red Sea is seeking a professional and customer-focused Front Office Agent to join our team in Umluj Saudi Arabia. As a Front Office Agent you will be the first point of contact for our guests delivering exceptional service and creating memorable experiences at our luxury resort destination. You will manage guest interactions with professionalism efficiency and warmth ensuring every guest feels welcomed and valued throughout their stay.

• Greet guests upon arrival and facilitate smooth check-in and check-out procedures with attention to detail and hospitality excellence
• Manage guest reservations modifications and cancellations using hotel management systems and maintain accurate records
• Address guest inquiries requests and concerns promptly and professionally resolving issues to ensure guest satisfaction
• Provide concierge services including recommendations for local attractions dining and activities in the Umluj area
• Process payments and handle financial transactions accurately and securely
• Communicate effectively with guests via phone email and in-person interactions in a friendly and empathetic manner
• Coordinate with housekeeping maintenance and other departments to ensure seamless guest experiences
• Maintain the front desk area in an organized and professional manner
• Manage multiple tasks simultaneously while prioritizing guest needs and maintaining composure during peak periods
• Uphold Fairmont service standards and contribute to a positive team environment

Qualifications :

• Minimum 2 years of customer service experience preferably in a luxury hotel or hospitality environment
• Fluency in Arabic and English; additional language skills are highly desirable
• Proficiency with hotel property management systems (PMS) and reservation software
• Excellent verbal and written communication skills with strong interpersonal abilities
• Professional demeanor with a customer-focused mindset and genuine passion for hospitality
• Strong organizational and time management skills with the ability to multitask effectively
• Problem-solving abilities and conflict resolution experience
• Attention to detail and accuracy in handling guest information and transactions
• Ability to work flexible schedules including evenings weekends and holidays as required
• Knowledge of Saudi Arabian hospitality standards and cultural awareness
• Professionalism reliability and a commitment to delivering exceptional guest experiences

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time

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