Front Office Host

About the Role

Hilton is seeking a Front Office Host to join its team in Saudi Arabia. This full-time role focuses on delivering hospitality through guest interactions, ensuring a smooth and memorable experience from arrival to departure. The Front Office Host is responsible for managing check-in and check-out processes while providing comprehensive support to guests.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide detailed information on hotel offerings, room types, rates, promotions, and local area attractions to assist with guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests and resolve concerns with care and urgency, while effectively managing messages and communications.

Qualifications and Experience

Candidates for this role should possess 0-1 years of experience. Success in this position is guided by Hilton's core values, which define the qualities sought in every team member:

• A passion for delivering hospitality.
• Acting with Integrity and consistently doing what is right.
• Inspiring others through Leadership.
• A belief that Teamwork drives optimal outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment to create a lasting impact.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to providing exceptional experiences for guests and team members. The company has welcomed over 3 billion guests worldwide, maintaining its vision to spread the light and warmth of hospitality. Hilton has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Work Environment

This is a full-time position within the hotel team in Saudi Arabia. Hilton supports career development, offering opportunities for individuals at various stages of their professional journey.