Front Office Agent

Job Summary

We are seeking a friendly and professional Front Office Agent to join our team in Riyadh Saudi Arabia. As the face of our organization you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.

• Welcome guests with a warm and professional demeanor providing efficient check-in and check-out services
• Anticipate and respond to guest needs ensuring their stay exceeds expectations
• Handle cash transactions and maintain accurate financial records
• Monitor room status and coordinate with housekeeping to ensure room readiness
• Manage guest complaints and resolve issues promptly and effectively
• Maintain up-to-date guest profiles and adhere to VIP protocols
• Collaborate with other departments to ensure seamless guest services
• Promote and upsell hotel services and amenities
• Comply with local regulations and organizational guidelines for guest management
• Assist with administrative tasks and special projects as needed

Qualifications :

• Proven experience in a fast-paced customer-focused environment
• Previous hospitality experience is highly preferred
• Proficiency in Opera or similar property management systems
• Excellent communication skills with fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a dynamic environment
• Sales-driven mindset with a talent for upselling
• Flexible schedule with availability to work shifts weekends and holidays
• Tech-savvy with the ability to quickly learn new systems
• Professional appearance and positive attitude
• Empathetic approach to guest concerns and complaints
• Bachelors degree in Hospitality Management or related field is a plus

Additional Information :

Your Team and Working Environment:

Join the dynamic and collaborative Front Office team at the hotel where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced supportive environment that values knowledge sharing creativity and cross-functional teamwork to ensure high-quality service and guest satisfaction.

Our Commitment to Diversity & Inclusion:

We are an inclusive company aiming to attract develop and retain diverse talent by fostering a culture of belonging equity and providing equal opportunities for all.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Abinitio
• Arabic Speaking
• Babysitting
• Advocacy
• Administration Support
• Humming Bird

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