Workforce Management Assistant Manager

Job Summary

Key Activities:

• Manage third-party picker workforce operations by sourcing and onboarding suitable partners coordinating picker interviews aligning on store coverage and shift requirements and ensuring operational readiness including transportation arrangements housing proximity and on-time attendance at assigned stores.

• Monitor and improve in-store picker performance by tracking attendance hygiene standards and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet HungerStation standards within the defined improvement period.

• Analyze workforce and operational performance metrics (e.g. utilization adherence attendance) to identify inefficiencies address store-level workforce gaps and implement actionable improvements that optimize staffing effectiveness.

• Manage vendor onboarding and partnership processes by reviewing contracts evaluating vendor operational readiness and collaborating with cross-functional teams (Finance Legal Procurement and Operations) to ensure compliance with HungerStation standards and a smooth partner engagement process.

• Oversee third-party partner performance and accountability addressing operational issues and lack of responsiveness through structured escalation applying contractual penalties when applicable and recommending partnership suspension or termination when vendors consistently fail to meet HungerStation standards.

• Set performance objectives provide necessary support evaluate direct reports and provide regular feedback on performance.

• Participate in the identification and recruitment of key talents for the function.

• Provide clear directions prioritize tasks assign and delegate responsibility and monitor the workflow.

• Provide opportunities for team members to suggest participate in and contribute to improvement innovation and knowledge-sharing initiatives.

• Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance working environment and promote HSs Values.

Qualifications :

• 36 years of experience in Workforce Management Operations Planning or Capacity Planning

• Experience in contact center / logistics / operations-heavy environments

• Proven exposure to forecasting scheduling and performance reporting

• Experience managing cross-functional stakeholders (Operations HR Finance procurement)

• Bachelors degree in Engineering Data science Computer Science Supply Chain or a relevant field is required.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Accounting Software
• Time Management
• Accounts Administration
• Accounts Receivable
• Accounts Reconciliation
• Administrative Skill
• Leadership skills
• Accounting & Finance
• Accounts Management
• Communication
• Analysis Skills
• Relationship Management
• Team Player Spirit
• Budgeting Skills
• Accounts Payable

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